Reference

Your privacy at 9now

Our Privacy Policy explains what account, device, payment and support data we collect when you use 9now in India.

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9now Your privacy at 9now
HELP CHANNELS

Three ways to ask us

Privacy questions should reach the team that can check account records without exposing more data than needed.

Privacy email Send privacy requests to our support email with your account ID, registered mobile number and a short reason. We confirm receipt, check ownership and route the request to the team handling data access, correction or removal.
Account chat Use in-account chat when you can still log in and need help with cookie choices, device sessions or payment references. We may ask simple account questions before discussing any private record.
Security contact If you think your login, mobile number or payment reference was exposed, contact us quickly. We can review recent sessions, close risky access, and explain what records we need to protect the account.
ACCOUNT CARE

Six privacy controls we use

We handle privacy as part of daily account operation, not as a separate formality. That means the wallet, login page, payment checks and support inbox all follow the same data handling rules.

Account details

We collect details such as your name, mobile number, email, login credentials and verification status to create and protect your account. If a detail changes, ask support to update it after ownership checks.

Payment records

For UPI, Paytm, PhonePe and Google Pay, we store transaction IDs, timestamps, wallet amounts and status results. These records help match deposits, process withdrawals and resolve payment disputes with less back-and-forth.

Cookies and devices

Cookies help keep your session active, remember basic choices and spot unusual login patterns. You can change browser cookie settings, though some account features may need cookies to work correctly.

Security checks

We log device type, IP range, failed login attempts and session changes to reduce account misuse. If we see risky activity, we may ask for extra verification before allowing wallet or profile changes.

Retention periods

We keep records for as long as they are needed for account service, legal duties, payment disputes and security checks. When data is no longer required, we remove it or make it non-identifying where practical.

Request handling

You can ask to access, correct or remove eligible data linked to your account. We verify the request first, then explain what can be changed, what must stay, and why.

Privacy questions before you join

These answers explain common privacy points before you open or use an account. They focus on what data we collect, how payment references are handled, how cookies work, and how you can contact us about your rights under applicable Indian rules.

We collect the details needed to create and protect your account, such as contact data, login credentials, device session records and verification status. We also store support messages you send about privacy or account access.

We use payment references, amounts, timestamps and status replies to match transactions with your wallet and resolve disputes. We do not need your banking PIN, app password or one-time password for this process.

Yes, you can request access to eligible data linked to your account. We first verify that the request comes from you, then share the available record or explain any legal or security restriction.

You can ask support to correct contact details after ownership checks. We may require confirmation from the current registered channel or another verification step before changing data that affects account access.

Cookies help maintain your login session, remember basic choices and detect unusual access patterns. You can manage cookies in your browser, but blocking some cookies may affect account login or wallet functions.

We keep account, payment and security records while they are needed for service, dispute handling, fraud checks and legal duties. After that, we remove them or make them non-identifying where practical.

Contact support through your registered email or in-account chat and mark the message as a privacy request. Include your account ID and a clear request, but never share banking PINs or one-time passwords.

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